RETRACT / RETURN:
Buyers, non-professional individuals, benefit from a withdrawal period of 14 days from the delivery of their order to return the product to the seller for exchange or refund without penalty, except return costs.
Passing this deadline and failing to comply with this formality, the articles will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted.
Complaints are established by message only by email to firstname.lastname@example.org
Command return conditions:
- In accordance with the Consumer Code Art L 121-6, returns must be made within a maximum of 14 days after receipt of the ordered item, in its original condition and packaging, the return costs remaining at your expense. load.
- The products must imperatively be returned to the seller in new condition and suitable for resale, in their original condition (packaging, accessories, instructions), tightly sealed.
- Any product that has been used, complete, damaged, damaged or whose original packaging has been damaged, will not be refunded or exchanged.
- Products made to measure, made to measure, on sale, fancy jewelery will not be taken back, exchanged or refunded.
- As soon as the item is returned, you will be offered an exchange with an item of equal value, a store credit or a refund. Shipping costs will be your responsibility.
- Returns must be made only to the mailing address of the store with COLISSIMO or LETTER FOLLOWED for small packages.
- Reimbursement is made only upon receipt of the return package.
the return address:
19 RUE DES SAULES
93800 EPINAY SUR SEINE